Terms of service

1. Who we are and what these terms cover

Randstad is operated by the team that builds and runs it, and support@randstad-ads.com is the address for anything in this document. In these terms, "we" and "us" mean that operator; "you" means the person or organisation using the service; and "the service" means Randstad.

These terms apply from the moment you create an account, join a workspace, or use any part of the service, including the Free plan. If you are agreeing on behalf of a company, you are confirming that you are allowed to bind it.

Your data is stored in a single region inside the European Union. AI features send text to Anthropic, which processes it outside the EU. The retention page lists how long each kind of record is kept, and every figure on it is generated from the same constants that run the deletion sweeps.

We may update these terms. The date at the top of this page is when they last changed. If a change affects what you pay for or what we do with your data, we will say so in the product before it takes effect rather than only moving the date.

2. Accounts and workspaces

You sign up once, with one account and one email address. That account can belong to several workspaces. A workspace holds the Google Ads connections, the reports, the SEO projects and the billing, and it is the boundary that data is separated by.

Each plan allows a number of seats. A seat is one member of one workspace, so the same person in two workspaces takes a seat in each. When a workspace has used its seats, further invitations are refused until a seat is freed or the plan changes.

The workspace owner decides who is invited and what each member can do. Anything a member does in a workspace counts as done by that workspace, including changes made to a connected Google Ads account. Removing someone who should no longer have access is the owner's job, and the product will not do it for them.

Keep your sign-in details to yourself. Tell us at support@randstad-ads.com if you think someone else is using your account.

3. Acceptable use

Do not try to read or write data belonging to another customer, and do not try to work around the isolation that keeps workspaces separate. Do not scan, probe or load-test the service without asking us first. If you find a security problem, write to support@randstad-ads.com before you tell anyone else.

Do not automate the product beyond ordinary use: no scripted account creation, no scraping of our pages, no reselling access, and no sharing of one seat between several people.

Do not use the service to breach Google's terms, or the terms of any other service you connect to it. That includes the Google Ads policies covering the accounts you manage. If Google restricts our access because of something done from your workspace, we may suspend that workspace while we sort it out.

A share link is readable by anyone holding it, until it expires after 30 days or you revoke it. Treat one as public and send it only to a person who should read the report.

4. Your Google Ads data

You connect Google Ads through Google's own OAuth screen. We never ask for your Google password, and we call only Google's official APIs. We do not scrape Google.

The connection is limited to the scope you grant on that screen. We read what the scope allows us to read and write what it allows us to write, and nothing outside it. Refresh tokens are encrypted before they are stored, under a key that is itself encrypted.

You can revoke access at any time from your Google account, or disconnect from inside the product. Revoking stops all further syncing and all further changes at once. Data already imported stays in your workspace until you delete the workspace or the record reaches the end of its retention window.

The data stays yours. We use it to run the service for you and to keep the product working. Nothing else.

5. Changes made to your Google Ads accounts

The product can change settings in the Google Ads accounts you connect, such as budgets, bids and status. Every change is written to a persisted intent ledger before it is sent to Google, so there is a record of what was asked for, what was applied and who asked.

Each kind of change carries a reversibility class, and the code refuses to run a change that has not been classified. Every change is recorded, and a change that cannot be taken back is one we refuse to make. Campaign removal is the clearest case: it is deliberately not offered here at all. You pause a campaign in this product and remove it in Google Ads.

Where a change is reversible, the product offers the reversal. That is a statement about what we will attempt, not a guarantee about the state of your account afterwards. Google's own automation, other tools and other people can change the same settings between the two moments.

You remain responsible for your advertising spend and for how your accounts are configured. We do not set your budgets, we do not underwrite them, and we are not your agency of record.

6. Plans, billing and payment

There are three plans: Free, Starter and Agency. Agency is the largest, there is no tier above it and there is no sales process. Signing up is free, the Free plan needs no payment method, and no payment provider is involved until you choose a paid plan.

You buy a paid plan from the billing screen in your workspace, which opens a checkout hosted by our payment provider. The plan and its limits change when the provider confirms the payment, not at the moment you submit the form.

Paid plans are sold by Paddle.com Market Ltd as merchant of record. Paddle takes the payment, handles the tax and issues the invoice, and Paddle's own terms cover that transaction. We hold no card details.

The price is quoted at checkout. There is no price list in this document and no price stored in our database, because the payment provider holds the price book. The currency you are billed in is set at your first checkout and does not change afterwards.

A paid subscription renews until you cancel it. Cancelling stops the next renewal and does not refund the period you are already in, unless the law where you live says otherwise.

Each plan sets limits on members, connected Google Ads accounts, scheduled reports, exports per month, keyword research runs per month, and AI credits per month. AI credits are counted in tokens of text sent to and returned by the model, weighted by what each kind costs: an input token counts as one credit, an output token as five, a cached input token as a tenth, and writing to the cache as one and a quarter. The weights are in the code that meters them, so the figure on your usage screen and the figure this clause describes are the same figure.

7. Availability

The service is provided as-is. There is no uptime guarantee, no service credit and no promised support response time.

We depend on Google's APIs, on our payment provider and on our hosting. When one of those is unavailable or rate-limits us, parts of the product will not work. Failed jobs are retried, and a run we cannot complete is recorded as failed rather than sent out as an empty report.

We may add, change or remove features. Where a change removes something you were relying on, we will say so in the product before it happens.

8. Termination

You can leave at any time. Cancel the subscription in billing settings, or delete the workspace. Deleting a workspace deletes what is in it, including its reports and its stored export artifacts, so download anything you want to keep first.

We can suspend or close an account that breaches these terms, that puts the service or other customers at risk, or that Google requires us to stop serving. Where the problem can be fixed, we will ask you to fix it before we close anything.

After termination, data is deleted on the schedule set out on the retention page. Where the law requires us to keep a record longer, such as a billing record held by our payment provider, it is kept for as long as the law requires. Share links you issued stop working.

9. Liability

This is the clause most likely to change once a lawyer has reviewed this page, and the one to read most carefully against the law of your own country.

So far as the law allows, we are not liable for lost profit, lost revenue, lost data, or any indirect or consequential loss. Our total liability for all claims is limited to what you have paid for the service in the twelve months before the claim arose. On the Free plan that amount is nothing.

We are not liable for what you spend on Google Ads or for how a campaign performs. Those decisions are yours, and the product does not make them for you.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud, or for death or personal injury caused by our negligence.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute about them. Consumer protections in your own country still apply wherever the law gives them to you.

If one clause turns out to be unenforceable, the rest of these terms stay in force.

11. How to contact us

Write to support@randstad-ads.com. There is no sales team to route you through and no separate enterprise queue.

For anything about a payment, an invoice or a refund, use the same address and say which one it concerns. The invoice is issued by Paddle, so we may need to bring them in to resolve it.